Privacy Policy

Mobextrade LLC ("we", "us") is the data controller for personal data collected through this website. We handle our customers' data in line with UK GDPR and the Data Protection Act 2018 where they apply.

What we collect

Order information: name, delivery and billing address, email and phone, needed to fulfil your order.
Payment information: handled securely by our payment providers. We do not see or store your full card details.
Usage data: pages visited and device information, via cookies, to improve the site and measure advertising.

How we use it

To process and deliver orders, provide support, meet legal obligations, and — where you haven't opted out — measure and improve our marketing. Our lawful bases are performance of a contract, legal obligation and legitimate interests.

Who we share it with

Only providers who help us run the store: Shopify (hosting and checkout), our payment processors, delivery couriers, and analytics and advertising partners including Google. We never sell your personal data.

Cookies

We use essential cookies to run the store and, with your consent, analytics and advertising cookies. You can manage preferences via your browser or our cookie banner.

Your rights

You may access, correct or delete your data, object to or restrict processing, and request portability. Email support@fixless.co.uk. UK residents may also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

International data transfers

Because our company is based in the United States, your personal data may be transferred to, stored and processed outside the UK. Where we do this, we rely on appropriate safeguards recognised under UK GDPR (such as the UK International Data Transfer Agreement or an adequacy decision) to keep your data protected.

How long we keep it

We keep personal data only for as long as we need it — usually the life of your order plus the period we're legally required to retain records (for example, tax and accounting records for up to 7 years). After that we delete or anonymise it.

How we protect it

We use secure hosting and encryption (including SSL at checkout) and limit access to your data to those who need it to run the store.

Children

Our store is intended for adults. We do not knowingly collect personal data from anyone under 16. If you believe a child has given us their data, contact us and we'll delete it.