Returns & Refunds

Returns & Refunds

We want you to be happy with your order. If something isn't right, here's how it works.

Your right to cancel (14 days)

Under the UK Consumer Contracts Regulations 2013, you may cancel most orders within 14 days of receiving them, for any reason. Email support@fixless.co.uk with your order number. You then have a further 14 days to return the goods.

Returns address

Fixless Ltd, Unit 7 Barkby Works, 118 Wharf Street North, Leicester LE1 3BY, United Kingdom.

Items must be returned unused, in resaleable condition and in their original packaging. You are responsible for return postage unless the item is faulty or was sent in error. We recommend a tracked service.

Faulty or damaged items

If your item arrives damaged or develops a fault, contact us within 30 days and we'll arrange a replacement or full refund, including return postage. Your rights under the Consumer Rights Act 2015 are not affected.

Refunds

Once we receive and inspect your return, we'll refund your original payment method within 14 days and email you to confirm.